What to Expect When Working With Us
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We want you to have a clear understanding of our process so there are no surprises.
Once you reach out to discuss your project, we'll schedule a site visit at a mutually convenient time. Here's what typically happens next:
1.
Site Visit
A trained member of our field team will visit the property to collect field data and document your issue. They will take detailed measurements and high-quality, geotagged photos from precise angles that Jay has predetermined for your specific type of project. If the Field Technician discovers something unexpected in the field, they will communicate directly with Jay to determine if additional data collection is required.
2.
Engineering Analysis
Jay reviews all field data back at the office. He performs the necessary engineering calculations and analysis to properly evaluate the issue. This work requires focused time in the office.
3.
Results & Communication
Once the analysis is complete, Jay will provide his findings. Depending on your needs, this may be a simple email summary or a formal structural report with recommendations.
Typical
Timeframes
Realtors
We can usually meet your deadline if we are able to schedule the site visit promptly. Rush requests are sometimes available for an expedite fee, subject to current scheduling and project scope. Contact us for details and availability.
Builders
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Simple Email Response: Typically within 3-5 business days
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Formal Structural Report: Usually within 10-14 business days
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Projects requiring drawings or details: Typically 2-4 weeks
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Rush requests are sometimes available for an expedite fee
Additional Info
How We Communicate
Jay will communicate directly with you once the analysis is complete. If something unexpected is discovered during the site visit that may affect timing or scope, we will contact you promptly.
To provide accurate and timely results, we ask that you:
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Provide clear access to the areas that need to be evaluated including door codes and occupancy status
- Share any relevant plans, previous reports, permit history, or photos you have before the site visit is planned
- Let us know your deadline upfront, especially for Real Estate transactions or active construction schedules